We ship with Australia Post within Australia and DHL Worldwide.
Shipments are made from Ingleburn, New South Wales, Australia and are sent for a flat rate fee of $12.
All orders received before 12pm will leave that day. After 12pm will be sent the next day with Friday afternoon orders leaving on Monday. Depending on your distance from Ingleburn, New South Wales shipping time can be between 1 and 2 days for central suburbs and an additional 3-6 business days for Western Australia and Regional locations.
You will receive an email the day we dispatch with your tracking details – ensure you enter your email address correctly so the email arrives promptly. If you don’t see it within 36 hours of placing the order please check your ‘Spam’ folder and if it’s not there let us know at firstname.lastname@example.org so we can help you keep an eye out for your shipment.
Please check your parcel for its whereabouts within a week of ordering (unless the item is on back order) and keep an eye out for it as it could be sitting at your Local Post Office for pick up.
You can request for the parcel to be left at the door/behind the gate/etc. however if this is the case Cool Clutch can’t take responsibility for missing parcels.
We do offer Express Shipping. Please email us at email@example.com if your delivery is urgent. Tell us when you need the parcel by and we will do whatever we can to get the order to you on time.
Due to the cost of freight International Shipping is no longer offered.